Frequently Asked Questions - Carpet Cleaning & Upholstery Cleaning
Do you have any questions in relation to our carpet cleaning and upholstery cleaning services?
Below are some of the most frequently asked questions and their answers that our clients are concerned with when they want to book carpet cleaners or upholstery cleaners with us.
Domestic Cleaners cleaning company hope that you will find the information that you need here. If you have any questions that need answering, and they aren’t listed below, please feel free to contact us.
- How often should my carpets & upholstery be cleaned?
- Which method of carpet cleaning / upholstery cleaning do you recommend?
- How long will the carpet cleaning process take?
- How long do the carpets / upholstery take to dry?
- What type of carpet cleaning equipment do you use to clean carpet?
- Do I need to do anything before you arrive?
- Who pays for parking & congestion charges?
- Do I have to be at home when the carpet cleaners arrive?
- OK, I want to go ahead. What happens next?
1. How often should my carpets & upholstery be cleaned?
Domestic-Cleaners.biz recommends the following:
Premises |
Carpet Cleaning |
| House, flat - non-smoking environment | 6-12 months |
| House, flat - smoking environment | 4 months |
| House, flat with young children and pets | 3 - 6 months |
| Office, Commercial | 6 months |
| Restaurants & pub | 1 month |
| Nursing Homes | 1 month |
| Day Care Centres | 2 weeks |
2. Which method of carpet cleaning / upholstery cleaning do you recommend?
It depends on the fabric. Generally we find:
- The dry cleaning (foam system) method is best for natural fibres such as sisal, linen, cotton, etc.
- The wet cleaning extraction method is best for upholstery and curtains.
3. How long will the cleaning process take?
This is dependant on many factors, primarily the amount of carpet & upholstery.
Call us on 020 8884 9146 for a detailed quotation or use our on-line calculator. For a standard 3 bedroom house, please allow 5 hours minimum for carpet cleaning & a further 1 hour minimum for a standard lounge suite.
4. How long do the carpets/upholstery take to dry?
Drying time varies and is also primarily dependant on the fabrics. Other factors that affect drying time are:
- the cleaning method used
- the available ventilation.
5. What type of equipment do you use to clean carpet?
Domestic-Cleaners.biz use the well known industry-standard PROCHEM™ machines.
6. Do I need to do anything before you arrive?
Please clear away items such as plants, table lamps and ornaments. Allowing us free movement will minimise the risk of any accidents and breakages. A cleared workspace will ensure timely completion of all carpet cleaning and upholstery cleaning jobs.
7. Who pays for parking & congestion charges?
Domestic-Cleaners.biz aim is to provide an affordable quality carpet cleaning and upholstery cleaning service. At times it may be necessary to pass on extra charges such as parking fees and congestion charges to our clients, should we consider them to be excessive. Where possible, please arrange adequate parking in close proximity to your premises.
8. Do I have to be at home when the carpet cleaners arrive?
No.
Domestic-Cleaners.biz give a specific one-hour window in which we aim to arrive on site. Should the carpet cleaners or upholstery cleaners be delayed by traffic or any other reason, our strict policy is to call you with a new estimated time of arrival.
In the event of you not being able to attend your property while we work, Domestic-Cleaners.biz can make arrangements to collect your keys from a reasonably designated place and drop them off upon completion. We charge a small extra fee of £10 minimum for this service.
9. OK, I want to go ahead. What happens next?
Call us on 020 8884 9146 or complete our 'Book A Cleaner' form.
Alternatively, you may e-mail us your specific requirements using our on-line
form.
We will contact you within 24 hours to discuss arrangements.
RSS Feeds