Frequently Asked Questions about
Domestic Cleaning Services
Do you have any questions in relation to our domestic cleaning services?
Below are some of the most frequently asked questions and their answers that our clients are concerned with when they want to book domestic cleaners with us.
We hope that you will find the information that you need here. If you have any questions that need answering re our domestic cleaning service, and they aren’t listed below, please feel free to contact us.
- What kind of domestic cleaning services do you provide?
- What sort of jobs are domestic cleaners prepared to do?
- Can I specify the day the cleaner comes?
- How long will it take you to find me a cleaner?
- Can I have a domestic cleaner once a month?
- Will I have the same cleaner every week?
- Will the cleaner come in for an hour a day?
- What happens if the cleaner lets us down?
- Will you be able to provide a cleaner if I move to a different area?
- Do you provide transport for the domestic cleaners?
- Who pays the cleaner, you or I?
- Do you have insurance?
- How do you vet the domestic cleaners?
- How do you ensure reliability and honesty?
- OK, I want to go ahead. What happens next?
1. What kind of services do you provide?
The domestic cleaners will provide a comprehensive domestic cleaning service at your convenience, at times to suit you, as often as you like and to your specific requirements. As well as general domestic cleaning we offer:
- Washing & Ironing
- Carpet Cleaning
- Upholstery Cleaning
- Shopping
- Party Help
- After Party Cleaning
- Window Cleaning
- One Off Cleaning
- Commercial Cleaning
- Mattress Cleaning
The domestic cleaners can cook your meals, serve cocktails and canape's at parties. Apart from private and residential properties we clean restaurants, churches, offices, film studios, office buildings for private clients, property management companies and estate agents.
2. What sort of jobs are the cleaners prepared to do?
The cleaners will do most types of domestic cleaning including;
- Vacuuming
- Polishing
- Dusting
- Cleaning Kitchens & Bathrooms
- Ironing
- Tidying
- Mopping
- Changing bed sheets
- Shopping
If you have a specific requirement about our domestic cleaning service please email or call the office and we can discuss it with you in detail.
3. Can I specify the day the cleaner comes?
Yes, in most cases it is possible to specify the day your cleaner attends.
Domestic-Cleaners.biz makes every effort to meet the requirements of prospective clients.
4. How long will it take you to find me a cleaner?
Domestic-Cleaners.biz endeavours to meet all requests as soon as possible and we will respond to all queries within 24 hours.
Time, location and work-load all have an influence on the ability to supply a
cleaner but in most cases we will have someone available within 7 days for
regular domestic cleaning.
For one off cleaning, we usually require a minimum of 24 hours notice. Again,
time, location and work-load all have an effect on how soon we are able to get a
cleaner to you.
5. Can I have a cleaner once a month?
Yes.
Domestic-Cleaners.biz can supply a cleaner as often or as little as you like. In cases such as these however, we cannot guarantee that it will always be the same cleaner who attends.
6. Will I have the same cleaner every week?
Yes.
We understand that it is preferable to have the same cleaner every week and under normal circumstances, this would be the case.
7. Will the cleaner come in for an hour a day?
No.
Our policy is a two and half hours minimum per week or three hours per fortnight for regular domestic cleaning. This is to ensure that travel and other expenses remain in proportion to the cleaners' wages.
8. What happens if the cleaner lets us down?
Domestic-Cleaners.biz considers every client as a valuable customer. The cleaners are vetted for reliability and we try to ensure that you are never dissatisfied. Occasionally, events may occur which are beyond our control and we may have to substitute your cleaner, temporarily or permanently.
Please call us as soon as possible if you are dissatisfied and we will do our utmost to ensure the mistake is rectified and never repeated.
9. Will you be able to provide a cleaner if I move to a different area?
Yes.
As long as you are within the M25 area.
For areas outside of the peripheral, please contact our office.
10. Do you provide transport for the cleaners?
No.
The domestic cleaners use their own or public transportation to make appointments.
11. Who pays the cleaner, you or I?
Our hourly price is £9.50. You pay the cleaner the fee arranged by yourself and our office. The cleaner should be paid direct in cash or cheque at £6.50 an hour at the end of each session worked. Company commission is £2.50 an hour which is payable by the client monthly by standing order.
Any tips or bonuses are paid directly to the cleaner.
The cleaners have full public liability insurance which protects client's homes against accidental damage. For more information, please read our Terms & Conditions.
13. How do you vet the cleaners?
Domestic-Cleaners.biz vets prospective applicants in the following areas;
- Immigration Status
- Proof of identity and home address
- Past work history and references
- General personality suitability
- Initial test & induction course on common cleaning tasks
We ensure that all the cleaners are suitably trained before we allow them to attend your property.
14. How do you ensure reliability and honesty?
At the induction briefing these qualities are stressed thoroughly and quality control procedures are in place to ensure that the cleaners operate in a reliable and honest manner. We also check the references that are provided to ensure that the cleaners have a proven employment record. We DO NOT introduce cleaners who cannot provide us with satisfactory references.
15. OK, I want to go ahead. What happens next?
Either call us on 020 8884 9146 or complete our 'Book A Cleaner' form.
Alternatively, you may e-mail us your specific requirements using our on-line
form.
We will contact you within 24 hours to discuss arrangements.
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