Domestic Cleaning FAQs

Domestic Cleaning FAQs

Listed below are the frequently asked questions about our domestic cleaning services. We hope that you find all the information you need with regards to our cleaning services. If you have any other questions which are not included on the list provided below, feel free to call us for further assistance.

Our domestic cleaners offer a wide range of services. These services are given for your convenience. Appointments can be set according to the time which will best suit you. You can also get our services as often as you like and in accordance to your specified requirements.

We offer the following cleaning services in London:

We also offer commercial cleaning services for restaurants, churches, film studios, office buildings and property managements.

Our team of professional domestic cleaners does several services which include:

• Changing bed sheets
• Shopping
• Vacuuming and Mopping
• Dusting and Polishing
• Tidying and Ironing
• Kitchen and Bathroom Cleaning

If you have any special requests about our domestic cleaning service, please emails us or call our office so that we can discuss your requests in detail.

Yes, there is a big possibility that you can choose the day when you would like our cleaners to come and clean your property. This happens in most cases. Our company aims to meet your needs and your special requests.

Our company’s aim is to meet all of your cleaning requests as soon as we can. We will do our best to respond to your queries in a timely manner.

In most cases, we can have one of our professional domestic cleaners within 7 days. However, the time, location and type of work required affects the duration of the entire process of finding an expert cleaner for you.

When it comes to our one off cleaning, we would generally ask for at least a 24 hour prior notice. Once again, same factors will affect the duration of finding an expert cleaner for you.

Yes, this is possible. Our company can provide you with a domestic cleaner as frequent as you like. Unfortunately, we cannot guarantee that you will have the same cleaner all the time.

Yes. This happens in general especially for those who acquired weekly cleaning services.

We cannot provide a 1 hour cleaning service per day. Our company policy states that the minimum working week per hour is about two and a half hours or three hours weekly for regular cleaning. This policy was made to make sure that the expenses like transportation are in line with our cleaner’s wages.

Our clients are very valuable to us. In that note, we make sure that all of our cleaners are fully vetted. They are reliable and we make it a point that all of our clients are satisfied. In cases, wherein you are not satisfied with the end results after the completion of the job, we will be providing you with a substitute cleaner either temporarily or permanently.
If you are dissatisfied with the domestic cleaning service provided to you, please do contact us as soon as possible. We will do our best to rectify all of the mistakes committed.

Other important information
Our company can still provide you with a cleaner even if you move to a different location provided that your new place is within the M25 area. However, if it is outside the stated location, you have to contact our office.

On a different note, our cleaners are fully vetted. Our prospective applicants are checked on the following areas such as:

• Personality suitability
• Work history and references
• Proof of identity and home address
• Test and courses on common cleaning tasks
• Immigration Status

We make sure that our domestic cleaners are reliable and honest. To improve their presented employment record, we make sure that we check their references. We always make sure that we only employ those whose references are satisfactory.